As Lead Product Designer, I helped simplify a support-heavy onboarding process into a guided workflow with clearer steps, ownership, and progress visibility.
The existing enablement process worked, but it was too manual and difficult to scale.
Buyers had to manage vendor data, invitations, task tracking, supplier follow-ups, and onboarding progress across a process that was not always clear.When users got stuck, they leaned on support teams.
This created three major pain points:
low buyer confidence, high support dependency, and limited scalability.
The primary users were buyers onboarding suppliers into SAP Business Network.
Large buyers needed control, customization, bulk actions, and advanced onboarding options.
Small buyers needed speed, guidance, and a simpler flow because they often had fewer resources and less SAP process knowledge.
I worked as Lead Product Designer. I helped define the user flow, simplify the onboarding journey, map buyer and supplier responsibilities, and create a clearer experience for configuring plans, inviting vendors, assigning activities, and tracking progress.
I mapped the full buyer-to-supplier onboarding journey and reorganized it into a guided flow.
The core flow became:
Collect supplier data -> create onboarding plan -> configure plan -> invite vendors -> assign activities -> vendor accepts -> vendor completes tasks -> supplier becomes active.
The design focused on helping buyers understand where they were in the process, what needed action, and which party owned the next step.
The redesigned experience turned enablement into a clearer self-service workflow. Buyers could create onboarding plans, invite suppliers, assign tasks, and track completion without relying as heavily on external support.
Suppliers received a more structured path for accepting invitations, completing required tasks, and becoming active trading partners.
The final product direction helped SAP Business Network modernize a core onboarding workflow and made it easier to grow the supplier base at scale.
The experience improved clarity, reduced support dependency, and gave buyers and suppliers a smoother path through the enablement process.
For the full case study and additional information, please reach out to raghuraik44@gmail.com
